Dish TV Customer Service - What A Joke

About 24 hours ago my Dish TV stopped working, the signal went out. This isn't the first time. This seems to happen every few months and they always end up sending out a technician (more on that later).

I love how when you speak to their tech team they ask you to do everything any normal person would have already have done.

• Sir is the cable connected to the wall socket? - Seriously? am I that dumb that I would not have looked?
• Is your box turned on? - Now your just having a laugh.
• Is there power to your Dish box? - WTH? Are you kidding me?
• Please unplug your receiver and wait 30 seconds - No way, I would have never thought about that.
• Ok we need to send you a technician - Yeah a technician who comes out like 4 times a year who fiddles with the remote for like 5 mins and all is fixed. Can you really not tell me what he does over the phone?

They just tick me off. And if you respond too fast they tell you to do the damn thing over again. Maybe they are a bunch of retards but I don't think I am.

Then they have the cheek to tell me it will be Friday when they get someone out (today is Wednesday), do they not realize I can't go 20 minutes of my life without TV? 

I also love how for the past 24 hours it has not been working I have been watching movies and shows from the external hard drive. After I call them up however I no longer can as the "feature is not on your account". I call them up and the response I get is "The external drive can only be accessed when you have a signal". OK..... So why have I been able to watch them for the past 24 hours without a signal?

Then later I call up and ask if the technician coming out on Friday can install a second box in my basement. I get the answer "yes". Finally they can actually do something for me! But then moments later she says no. What? Why? Her response "We can not send out a new box until your current system has been restored". Are they having a laugh? I mean they send a techie out on Friday to fix the damn thing and then send another out after it's been fixed? No wonder they charge so much each month.

So I priced up DirecTV, works out cheaper for same programming, with 2 boxes, even after paying Dish cancellation fee, only down side is BBC America HD is not available. But thats ok. 

So Dish, in your face!